What to check
Check whether an SMS has arrived, cancellation is available and any action is pending. Inspect the final order state after submission.
Common pitfalls
Orders that received an SMS do not qualify for a no-SMS refund. A pending cancellation does not mean funds have been returned.
The next step
After cancellation is confirmed, check wallet activity. If uncertain, retain the order reference for reconciliation rather than repeatedly clicking or purchasing.
Before taking action
- Confirm that the target service requests SMS and check its country and number requirements.
- Prepare the target page before purchasing and request the message during the order validity period.
- For no-SMS orders, verify the USD wallet refund after confirmed cancellation or expiry; received-message orders do not qualify.
Keep useful evidence
Record the event time and time zone, order reference, current state and redacted message. Separate completed steps from unresolved outcomes. Do not publish a full card number, security code, password or verification code. Keep support discussions tied to the specific order.