What to check
Match the refund status with USD wallet activity, amount and order reference instead of checking only an external wallet or bank statement.
Common pitfalls
A number-order refund is not an automatic blockchain or bank-card refund. Card merchant refund rules do not apply to SMS orders.
The next step
If the wallet refund is missing, retain the original order for support review and confirm available balance before another purchase.
Before taking action
- Confirm that the target service requests SMS and check its country and number requirements.
- Prepare the target page before purchasing and request the message during the order validity period.
- For no-SMS orders, verify the USD wallet refund after confirmed cancellation or expiry; received-message orders do not qualify.
Keep useful evidence
Record the event time and time zone, order reference, current state and redacted message. Separate completed steps from unresolved outcomes. Do not publish a full card number, security code, password or verification code. Keep support discussions tied to the specific order.