What to check
Retain the confirmation amount, order reference and time. After purchase, match the order charge with the related wallet movement.
Common pitfalls
Do not compare numerical amounts in different currencies without context or confuse a changed quote with a duplicate charge.
The next step
If records differ, provide the order reference and redacted amount information for review, and avoid duplicate purchases while the issue remains unresolved.
Before taking action
- Confirm that the target service requests SMS and check its country and number requirements.
- Prepare the target page before purchasing and request the message during the order validity period.
- For no-SMS orders, verify the USD wallet refund after confirmed cancellation or expiry; received-message orders do not qualify.
Keep useful evidence
Record the event time and time zone, order reference, current state and redacted message. Separate completed steps from unresolved outcomes. Do not publish a full card number, security code, password or verification code. Keep support discussions tied to the specific order.