What to check
Inspect the final state in order history, then compare platform USD wallet activity with the original order amount.
Common pitfalls
A local timer reaching zero is not proof of provider confirmation. An SMS that arrived but was not used is still a received message.
The next step
If reconciliation remains pending, provide the order reference and time. Decide on another suitable configuration after refund confirmation.
Before taking action
- Confirm that the target service requests SMS and check its country and number requirements.
- Prepare the target page before purchasing and request the message during the order validity period.
- For no-SMS orders, verify the USD wallet refund after confirmed cancellation or expiry; received-message orders do not qualify.
Keep useful evidence
Record the event time and time zone, order reference, current state and redacted message. Separate completed steps from unresolved outcomes. Do not publish a full card number, security code, password or verification code. Keep support discussions tied to the specific order.