What to check
Use RamboSMS for number orders and RamboCard for card products, cards and payment records. The SMS page includes a return route to RamboCard.
Common pitfalls
Do not look for SMS codes in card transactions or repurchase because an order is absent from a different workspace.
The next step
Confirm the account and workspace before reviewing the relevant history. If an order remains missing, contact support with its reference.
Before taking action
- Identify whether the issue concerns account verification, SMS reception or merchant payment.
- Keep SMS order and card transaction references separate, including their refund rules.
- Verify each completed stage; purchase, message reception and account activation are different outcomes.
Keep useful evidence
Record the event time and time zone, order reference, current state and redacted message. Separate completed steps from unresolved outcomes. Do not publish a full card number, security code, password or verification code. Keep support discussions tied to the specific order.