What to check
Narrow records by merchant and date, then compare amount, currency, type and reference. Separate pending, completed, reversed and refunded events.
Common pitfalls
Do not add declined records to completed spending, or overlook date differences caused by time zones.
The next step
Keep a redacted reconciliation sheet and raise unmatched events individually, stating which side lacks a record.
Before taking action
- Confirm the merchant, currency and product requirements before selecting an available card.
- Check card status, the balance timestamp and the original order; distinguish pending from completed.
- Retain a redacted error and avoid duplicate submissions while an outcome remains uncertain.
Keep useful evidence
Record the event time and time zone, order reference, current state and redacted message. Separate completed steps from unresolved outcomes. Do not publish a full card number, security code, password or verification code. Keep support discussions tied to the specific order.